One of my most popular posts is one I wrote back in September of 2012, entitled “Nice vs. Kind.” And this week I received a note about it from a person I recently met, so I thought it would be interesting to provide an update to you all.
In the post, I talked about the distinction I perceived between being nice and being kind, and I talked about how, while I was making the shift, it could sometimes be difficult for me to be kind at all, because then I’d just fall right back into being nice instead, which was something I was trying to change.
What I neglected to say was it was also difficult to be kind because I was so angry from the decades of not getting most of my needs met and receiving repeated messages of how unimportant I was. In other words, I had to learn to be kind to myself before being able to easily be kind to other people too.
Fast forward almost three years, and it has definitely become easier for me. I’ve created a kind of checklist for dealing with situations that feel fraught and involve setting boundaries. (Because honestly, the rest of the time, it’s not very hard for me to be kind.) This thought process has become mostly habitual at this point.
Step 1: Figure out what I need/want.
If I really don’t care, then I get to be laid back, which is lovely.
If I don’t know, then I usually need some time. I’ve gotten better at simply saying I don’t know and getting the time I need to figure things out. Sometimes, when I’m really confused or emotional, I also need to talk things over with one or more friends to understand what it is I really need.
Step 2: Be clear and firm.
Step 3: Be kind.
Steps 2 and 3 are in that order for a reason. They reflect my priority, which is to be clear and firm FIRST, and kind SECOND. This helps prevent me from accidentally falling into niceness and wishy-washy-ness. It also reminds me not to soften or change what I need in order to be nicer, which is pretty much always an idea that crosses my mind at some point. (The Step 1 checking in with friends part is pretty helpful for this too, as it helps me not be too nice to begin with and builds in some accountability.)
I should note that if for some reason Step 3 is not possible, that doesn’t give an automatic pass to being UNkind. In general it is possible to be clear and firm without decimating someone in the process. To me, the main drawback of not being able to engage with Step 3 is it can feel a bit…robotic, but if that’s what necessary to express myself clearly and firmly, well, it’s not so bad. And luckily it doesn’t come up very often.
I should also note that following these steps doesn’t instantly solve all my interpersonal problems. The fact is, if someone wants something and I decide I don’t want to give that thing, then sometimes no amount of clarity or firmness or kindness is going to change the fact that the person isn’t going to be happy.
Still, each of these qualities serves its purpose. I practice clarity so I can get my actual point across with, I hope, fewer misunderstandings. I practice firmness so I’m less likely to have to revisit the same conversation and issue repeatedly or have someone try to change my mind. And the kindness? I believe it is ultimately helpful to the other person, and also, it’s simply the way I want to be.
“Be firm but kind, Amy.” This is the advice that runs through my head now. It isn’t foolproof, but it helps me remember how I want to be.